How to get the most from your web presence is a struggle for many small businesses. No matter what the size of your business, it’s important to have a relevant message, delivered through an effective, optimized website. Small companies often comment that they get much of their new business from referrals, but that doesn’t mean that…
What do we mean by… Leadership for Consultants – the Client Expects to be Lead? Simply, it is the most important concern affecting consultants – the client expects to be lead. Let me repeat myself; your client or customer expects to be lead. She/he is receiving so many market signals that it is difficult to make…
Do you know how to bring more value to your clients? Clients and/or customers make purchasing decisions based on numerous factors, but particularly through identifying value in their selection of products or services. Therefore, bringing value to your clients should be paramount in your thinking. How does one do that, you may be asking. Let’s take…
Is the customer always right? Is there a bigger falsehood in the retail or service industry than “the customer is always right”? It is right up there on the international list of famous cliches with “I am Not A Crook”, and “Everything is Under Control”. Once upon a time stores demanded sales associated be properly trained…
Will Your Search Ranking Result In More Conversions? How do you insure that a good search ranking will result in more conversions to clients or customers? A significant investment in traditional local SEO may not bring in a lot of new business. EG: A high ranking for a search string like ‘Edison Managed IT Services’ will…
Inbound marketing begins with good search tactics. We all want to see great organic search engine results. Where else can we get a daily (hourly?) measurable snapshot of a result in our business? And many small business owners, especially retail enterprises and craftsman/tradesman, need to be found by people residing or playing in a few specific…
For the past three years I have been working on a book, chronicling my experiences as a franchisee and sharing the experiences of other franchisees in a broad variety of industries. As you would expect as a business coach I am often sought out by new business start-ups, many of whom are exploring a franchised…
Want to define your company’s culture? Herb Kelleher, the CEO who made Southwest Airlines famous, once said the following:“Southwest’s communication, its message, is its people.” That comment tells volumes about the culture at that company. It means that the employees are so engaged, and have been provided with the necessary coaching and training to be an…
How to get the word out about products and services.? Small to medium sized companies all struggle with how to get the word out about their products and services. The best have found that there is no magic marketing formula or technology that produces instant results, and that every entrepreneur has to create their own unique…
Buy Local: An Interesting Idea Whose Time May Have Come? As the holidays approach, the giant Asian factories are kicking into high gear to provide Americans with monstrous piles of cheaply produced goods — merchandise that has been produced at the expense of American labor. This year will be different. This year Americans will give…
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